Privacy Policy
ELEVNUTRA LIMITED respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or subscribe to receive communications from us.
- Who we are
This website is operated by:
ELEVNUTRA LIMITED
Company number: 17143025
Registered office: 124–128 City Road, London, England, EC1V 2NX
Registered in: England and Wales
Website: elevnutra.co.uk
Email: contact@elevnutra.com
For the purposes of UK data protection law, ELEVNUTRA LIMITED is the data controller responsible for your personal data.
- What personal information we collect
Depending on how you use our website, we may collect:
Your first name
Your email address
Information you provide through our contact form
Marketing preferences and records of consent
Technical information such as IP address, browser type, device information and website usage data where collected by our website or related technologies
We do not currently offer customer accounts or process payments directly through this website.
- How we collect your information
We may collect personal data when you:
Join the ElevNutra mailing list or community
Submit a contact form
Contact us directly by email
Browse or interact with our website
Accept analytics, marketing or other non-essential cookies where applicable
- How we use your information
We may use your personal information to:
Respond to enquiries
Manage our mailing list
Send product news and launch updates
Send educational content
Send brand updates
Send occasional promotional offers
Improve our website and understand how visitors use it
Maintain website security and functionality
Comply with legal obligations
- Lawful basis for processing
Under UK data protection law, we must have a lawful basis for using personal information. The appropriate basis depends on why the information is being used.
We may rely on:
Consent
We rely on your consent where you actively choose to subscribe to our marketing communications or consent to certain cookies or tracking technologies.
Consent must involve a clear positive action and can be withdrawn at any time.
Legitimate interests
We may rely on legitimate interests where processing is reasonably necessary for the operation, security or improvement of our website and business, provided that your rights and interests do not override those interests.
Legal obligation
We may process information where necessary to comply with applicable legal or regulatory requirements.
- Email marketing and Mailchimp
We use Mailchimp to manage our mailing list and send marketing communications.
If you subscribe to the ElevNutra mailing list, information such as your:
First name
Email address
Subscription status
Marketing preferences
Information relating to your subscription
may be processed through Mailchimp on our behalf.
We use this information to send:
Product news
Launch updates
Educational content
Brand updates
Occasional promotional offers
Where consent is required for electronic marketing, we will request it before sending marketing communications. UK electronic marketing rules operate alongside UK GDPR, and consent may be required under PECR for marketing emails.
You may unsubscribe at any time by:
Clicking the unsubscribe link included in our marketing emails, or
Contacting us at contact@elevnutra.com
Withdrawing consent does not affect processing carried out lawfully before your withdrawal.
- Contact forms
If you contact us through our website, we may collect:
Your name
Your email address
Your message
Any other information you voluntarily provide
We use this information to respond to your enquiry and manage our correspondence with you.
Submitting a contact form does not automatically subscribe you to our marketing mailing list.
- Purchases through Amazon
At present, products cannot be purchased directly through the ElevNutra website.
Buttons or links on our website may direct you to Amazon to complete a purchase.
When you purchase through Amazon:
Amazon processes the order
Amazon processes payment details
Amazon handles the checkout process
Delivery and returns are handled in accordance with Amazon’s applicable terms and policies
ELEVNUTRA LIMITED does not currently process your full payment information through this website.
When you leave our site and access Amazon, Amazon’s own privacy policy and terms apply.
- Cookies and similar technologies
Our website may use cookies and similar technologies.
These may include cookies used to:
Enable essential website functionality
Maintain website security
Remember visitor preferences
Understand website performance
Measure website usage
Support analytics
Support marketing or advertising functionality where enabled
Strictly necessary technologies may operate without consent where an applicable exception applies.
For other storage or tracking technologies, consent may be required before information is stored or accessed on a user’s device. PECR generally prohibits storage or access unless an exemption applies or valid consent has been obtained.
Where required, visitors will be given the opportunity to accept, reject or manage non-essential cookies.
Further information will be available in our separate Cookie Policy.
Note: This section should be updated once we have confirmed all cookies, analytics tools and tracking technologies currently active on the website.
- Sharing your personal information
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our website and business.
These may include providers of:
Website hosting
Website maintenance
Email services
Email marketing
Analytics
Security
IT services
Legal or professional services
In particular, we use Mailchimp for mailing list management and marketing communications.
We may also disclose personal information where required by law or where necessary to protect our legal rights.
- International data transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that any required safeguards are in place under applicable data protection law.
This may apply, for example, to some services used to operate our email marketing, website or analytics infrastructure.
- How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
For example:
Mailing list
We may retain your mailing-list information while you remain subscribed.
If you unsubscribe, we may retain limited information where necessary to record and respect your opt-out preference.
Contact enquiries
We may retain enquiries and correspondence for as long as reasonably necessary to respond to the enquiry and maintain appropriate business records.
Technical information
Retention periods for technical information may depend on the website, hosting, analytics or security systems in use.
- Your data protection rights
Depending on the circumstances, you may have rights including the right to:
Request access to your personal information
Ask us to correct inaccurate information
Request deletion of your information
Request restriction of processing
Object to certain processing
Request transfer of your information where applicable
Withdraw consent at any time where processing is based on consent
To exercise your rights, contact:
contact@elevnutra.com
- Your right to complain
If you have concerns about how we process your personal information, please contact us first so we can try to resolve the matter.
You also have the right to make a complaint to the UK data protection regulator:
Information Commissioner’s Office (ICO)
- Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
- Third-party websites
Our website may contain links to third-party websites, including Amazon.
We are not responsible for the privacy practices, content or security of third-party websites.
You should review their privacy policies before providing personal information.
- Children
Our website is not intended to collect personal information from children.
If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to delete it.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our website
Our services
The technologies we use
Applicable law or regulatory guidance
The latest version will be published on this page with the date of the most recent update.
- Contact us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
ELEVNUTRA LIMITED
124–128 City Road
London
England
EC1V 2NX
Company number: 17143025
Email: contact@elevnutra.com
Website: elevnutra.co.uk